Privacy Policy

1. Introduction

Shelvian, Inc. ("Shelvian," "we," "us," or "our") operates the Shelvian marketplace platform at shelvian.co and app.shelvian.co (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Platform.

By accessing or using the Platform, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Platform.

2. Information We Collect

Information you provide directly:

• Account registration details (name, email address, password)
• Profile information (photo, location, certifications, work history)
• Payment information (processed securely via Stripe — we do not store card numbers)
• Communications you send to us or other users through the Platform
• Brand briefs, product descriptions, and shift details submitted by brand users

Information collected automatically:

• Log data (IP address, browser type, pages visited, time and date of visits)
• Device information (hardware model, operating system, unique device identifiers)
• Location data (with your permission, for shift matching)
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account and provide Platform services
• Match brand ambassadors with shifts based on location, certifications, and ratings
• Process payments and payouts via Stripe
• Send transactional emails (shift confirmations, payment receipts, platform updates)
• Improve and personalize the Platform experience
• Monitor and analyze usage patterns to enhance features
• Detect, prevent, and address fraud, abuse, or security issues
• Comply with legal obligations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Other users: Ambassador profiles (name, photo, ratings, certifications) are visible to brand users for shift matching purposes. Brand names and shift details are visible to eligible ambassadors.
• Service providers: Third-party vendors who assist with payment processing (Stripe), email delivery, analytics, and hosting — bound by confidentiality agreements.
• Legal requirements: When required by law, court order, or governmental authority.
• Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account at any time by contacting us at privacy@shelvian.co. We may retain certain information as required by law or for legitimate business purposes.

6. Security

We implement industry-standard security measures including encryption in transit (TLS), encrypted storage for sensitive data, and access controls. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience. For full details on the types of cookies we use and your opt-out options, please see our Cookie Policy.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing of your information
• Receive your data in a portable format
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at privacy@shelvian.co.

9. Children's Privacy

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided personal information, we will delete such information promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new effective date and, where appropriate, by email. Your continued use of the Platform after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: privacy@shelvian.co
• Address: Shelvian, Inc., 548 Market St, San Francisco, CA 94104