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Frequently Asked Questions
Answers to the most common questions from brands and ambassadors — from pricing to payouts.
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Ambassador Guide
Step-by-step walkthrough of how to set up your profile, pass certification, and book your first shift.
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Brand Onboarding
Everything CPG brands need to post their first shift, set pay rates, and review ambassador profiles.
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Payments & Payouts
Questions about billing, Stripe setup, 24-hour payouts, and platform fees answered here.
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Trust & Safety
How we verify ambassadors, protect brand assets, and handle disputes or policy violations.
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Technical Issues
App not loading? Can't check in? Report bugs or technical problems directly to our engineering team.
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Email Support

Send us a message and we'll get back to you within one business day. Include your account email for faster resolution.

support@shelvian.co
Response time: within 1 business day

Book a Call

For brands interested in running campaigns or needing a platform walkthrough, schedule a call with our team.

Schedule a demo call
Available Mon–Fri, 9am–6pm PT

Platform Status

All systems are running normally.

All Systems Operational